The Nigerian Electricity Regulatory Commission (NERC), on Tuesday, 20 October 2026, commenced a three-day capacity-building programme for members of its Forum Offices across the country.
The training, themed “Strengthening Forum Members in Delivering Quality Rulings and Resolution of Complaints,” is designed to enhance the capacity of Forum Members in effectively adjudicating customer complaints and resolving disputes within the Nigerian Electricity Supply Industry (NESI).
Welcoming participants to the programme, the Chairman of NERC, Dr. Musiliu Oseni, represented by the Director, Economic Regulation Division, Mr. Abba Terab commended the Forum Members for their commitment to safeguarding consumer rights and contributing to improved service delivery by Electricity Distribution Companies (DisCos).
“It is important that we continue to strengthen your capacity and keep you abreast of developments within the electricity market, particularly changes in the legal and regulatory framework. This will ensure that you are well informed and better equipped to discharge your responsibilities in resolving customer disputes with the DisCos,” he said.
Also speaking, NERC Commissioner, Stakeholder Management Division (SMD), Mrs. Aisha Mahmud, represented by the Head, International Relations and Stakeholder Secretariat, SMD, Mrs. Regina Osuagwu described the contributions of Forum Members as invaluable to both NERC and electricity consumers nationwide.
She noted that the electricity sector has witnessed significant reforms in recent years, making continuous training essential for effective complaint resolution.
“There have been numerous developments within the Nigerian Electricity Supply Industry, and this training provides an opportunity to discuss these changes extensively. Enhancing your understanding of the industry will support informed and balanced decision-making in your roles at the Forum Offices,” she stated.
Key sessions scheduled for the 3-day training include:
· Understanding Electricity Sector Decentralisation under the Electricity Act 2023;
· Electricity Infrastructure Vandalism in Nigeria: Causes, Consequences and Solutions;
· Promoting Effective Stakeholder Engagement and Partnerships through the Forum of Nigerian Electricity Regulators (FONER); and
· The Role of the Key Performance Indicator (KPI) Order in Driving Compliance with Forum Decisions.
NERC Forum Offices serve as independent complaint-resolution platforms established across the country to hear appeals and disputes between electricity consumers and DisCos. Customers may approach the Forum Offices after exhausting the complaint resolution process at their respective DisCos’ Customer Complaints Units (CCUs).
